About us

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Our story

In 2020, Raul, the founder of Visitor, was searching for hotel software to improve operations at his family’s small hotel.

He was dissatisfied with the absence of a simple and intuitive solution designed for small to midsize accommodations, so he put his ten years of expertise in software engineering and marketing fields into action by developing one himself.

One year later he met Marcel, whose expertise and vision perfectly aligned with his own. Recognizing Marcel's potential as a partner, they teamed up and officially founded Visitor in 2021.

Their objective was to create a platform that offers outstanding customer support and a remarkably straightforward, user-friendly option for small and midsize lodgings.

They succeeded in this endeavor and are currently expanding to serve hundreds of clients throughout the DACH Area.

The Founders

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CEO & Founder

Raul Tomescu

  • More than 10 years of SaaS industry expertise in marketing and software engineering.
  • First engineer and then first employee in two very successful European startups (Raindrop and EverReal).
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COO &  Co-Founder

Marcel Muller

  • Four years of experience in B2B Sales, specified in direct customer communication.
  • 1 Year working for B&P India on various projects all over India & Asia.

Our Values

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Customer first

We are driven by relentless customer focus and work vigorously to earn and maintain customer trust.

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Embrace the adventure

We are excited about being part of this adventure together and make an active effort to bring joy and positivity into the team.

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Drive

We are a team of self-driven individuals and hold ourselves to the highest standards of quality.

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Frugality

We aim to achieve more for less and always aim to invest our resources in the most impactful way.

One System.
One Support Team.

Visitor is there for you. 24/7/365. We’re more than a software company - we’re the trusted partner of independent hotels, hostels, b&b,  rental properties and more. Rest assured knowing you have reliable, fast customer support.

24/7

Support in 5 different languages

96%

Average rating across platforms

Get the world's most trusted hotel management platform today.

Schedule your free demo

Risk-free testing for 3-months. No credit card required!

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